Shipping Info
Order Changes and Cancellations
- Order cancellations are not possible, as the order processing is fully automated.
- Order changes are only possible at the item level, not at the order level. We can change variants (e.g., sizes or colours) of ordered items, but we cannot change items or item quantities. To change an item variant, please contact us as soon as possible. The earlier you inform us, the higher the chances of success.
Delivery Areas
We only deliver to Germany and Austria.
Shipping Costs
Shipping is free for orders over €99.
Delivery Services
- Delivery in Germany is carried out by DHL.
- Delivery in Austria is carried out by DPD.
Processing Times
Your order is usually processed within 3-7 business days, depending on the volume of orders. An express processing option may be available depending on availability.
Shipping Times
- To Germany: 5-10 business days
- To Austria: 6-12 business days
Shipping from Foreign Warehouses
Some items are shipped from foreign warehouses. In these cases, a third-party courier such as YunExpress, Yanwen, or 4PX will handle the import into Germany. After import, the delivery will continue via the local courier service.
Tracking
The tracking number is included in the shipping confirmation email. In some cases, it may take 1-3 business days for the tracking status to be updated, as the shipping confirmation is sent once the shipment is registered with the courier, not when it actually ships. If it takes longer, please contact our support via email.
You can track the package using the link in the shipping confirmation email. If this link does not work, try using https://17track.net. If this still doesn’t work, please contact our support.
Special Cases for International Shipments
For orders from foreign warehouses, the tracking number provided in the shipping confirmation email is issued by the international third-party courier and does not work with the native DHL/DPD tracking website. However, this tracking number will track both the domestic shipping progress with the local courier and the native DPD/DHL tracking number.
If the native tracking number from DHL/DPD is needed for last-mile coordination, you can find it on the international tracking page linked in the shipping confirmation email, under “last-mile tracking” or “end-mile tracking”.
Insurance and Loss
Packages are insured. If a package is lost during transit, we will arrange for a new delivery at no additional cost.
Delivery Attempts and Returns
The courier will attempt delivery three times within two weeks before the package is returned. If a delivery attempt fails, the courier will leave a pick-up slip in the mailbox.
If all three delivery attempts fail and the package is returned to us, we will charge a 50% fee for the additional effort involved in the return. If delivery fails due to an incorrect delivery address, we will also charge a 50% fee for the additional effort.
If no pick-up slip is found in the mailbox, please contact the local courier with your tracking number. If you have received an international tracking number and the native tracking number is not showing in your tracking, please contact our support first to obtain the domestic tracking number.
If you have any further questions, our support is always available to assist you.
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